Expert genetic counseling, specialist referrals, and dedicated care coordination — serving patients across all 50 states from our round-the-clock call center.
Speak with a care specialist now
1-888-NEW-GENE24/7 Support
Always available
All 50 States
Nationwide coverage
97.8%
Satisfaction
Patients Served
and growing
States Covered
all of the USA
Satisfaction Rate
verified reviews
Call Center Hours
365 days a year
From your first call to ongoing care, our specialists guide you every step of the way — no matter where you are in America.
Board-certified genetic counselors interpret your DNA test results, assess hereditary risk, and guide you through screening and preventive strategies tailored to your family history.
Learn moreTap into our curated network of 2,800+ board-certified specialists — from oncologists to rare-disease experts — matched to your specific diagnosis within 48 hours.
Secure video visits with licensed physicians from the comfort of your home. Expert medical opinions available in all 50 states — no travel, no waiting rooms.
Plain-language explanations of complex lab panels, imaging reports, and genetic sequencing data delivered by clinical specialists who put clarity first.
Our billing advocates work directly with insurers to maximize your approved coverage, handle prior authorizations, and fight denials on your behalf.
A dedicated navigator manages your entire healthcare journey — coordinating specialists, primary care, labs, and pharmacies so nothing falls through the cracks.
Reach our 24/7 call center at 1-888-NEW-GENE. A care specialist answers immediately — no automated mazes, no hold music.
We assess your medical needs, review your records, and connect you with the right specialist or service — usually within 24–48 hours.
Receive your personalized care plan, attend your consultations, and continue with your dedicated navigator for ongoing coordination.
We're not a referral aggregator or a generic call center. We're a specialized medical consulting firm with deep clinical expertise and a genuine commitment to every patient's outcome.
Start Your ConsultationOur team includes clinical geneticists, genetic counselors, and molecular biologists who stay current with the latest advances in genomic medicine.
Every interaction, record, and data transfer meets or exceeds federal healthcare privacy standards. Your medical information is always protected.
Over 2,800 board-certified physicians across every specialty and every state, vetted by our clinical team and credentialed through rigorous review.
We provide support in more than 14 languages. Healthcare access should never be limited by the language you speak.
"After receiving a BRCA1 result, I was completely lost. NewGeneLabs connected me with a genetic oncologist in 36 hours and walked me through every option. I finally felt like I had a team in my corner."
Maria Quintero
Houston, TX
"I'd been passed between specialists for three years with no answers. One call to NewGeneLabs and they assembled a coordinated care team, decoded my lab results, and got me a diagnosis in six weeks."
James Whitfield
Philadelphia, PA
"Their insurance team recovered $14,200 in coverage I'd been denied for genetic testing. I had no idea that was even possible. They handled everything."
Priya Chandrasekaran
Seattle, WA
All 50 states — hover to explore
Whether you're in a metropolitan hospital system or a rural community far from specialists, NewGeneLabs brings expert medical consulting and services directly to you. Our call center operates around the clock, every day of the year.
All 50 States
Licensed in every US state
Telehealth Available
Video visits, no travel needed
Multilingual Support
14+ languages available
Rural & Urban
Equal access regardless of location
Fill out the form and a care specialist will reach out within one business hour. Or call us directly — we're available 24/7.
Call Center (24/7)
1-888-NEW-GENE
Email Us
care@newgenelabs.net
Hours
24/7 — 365 days a year
Service Area
All 50 United States
All submissions are protected by HIPAA-compliant encryption. Your personal and medical information is never sold or shared with third parties.
Call our care team right now. We pick up in seconds — not minutes. No automated system, no hold music. Just a real specialist ready to help.